Privacy Policy

Last updated: September 8, 2025

This Privacy Policy describes how K&O Luggage Limited t/a Dua Cookies (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from duacookies.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
• Shopping information such as items you view, add to cart, reviews, or purchases.
• Customer support information you include when communicating with us.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”), using cookies, pixels, and similar technologies. Usage Data may include:
• Device and browser details
• IP address and network connection
• Pages viewed and actions taken on our Site

How We Collect This Information

We collect this information directly from you when you:
• Place an order
• Make a payment online.
• Use the contact form on this website
• Contact us by phone, email, or in person
• Browse and interact with our website

How We Use Your Personal Information

• To manage and confirm your orders
• To process payments made on our website
• To provide customer support
• To handle inquiries or complaints
• To administer our services
• To comply with legal and regulatory requirements
We do not use your data for marketing.

Legal Basis for Processing

Under GDPR, we process your data based on:
• Contractual necessity – To provide the services and goods you ordered.
• Legitimate interests – To manage orders efficiently and improve our services.
• Legal compliance – To fulfil legal obligations, such as record-keeping.

Cookies

We use cookies to help our website work properly, remember your preferences, and understand how you use our site. You can disable cookies in your browser settings, but some parts of the site may not work correctly.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

How Long We Keep Your Information

We retain your data only as long as necessary for orders, record-keeping, and legal compliance. This includes keeping payment and transaction records for at least 6 years to comply with UK tax and accounting laws. We may need to retain certain information for longer periods such as record-keeping/reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

How We Disclose Personal Information

We may share your personal information with:
• Vendors and service providers (payment processors, shipping companies, IT providers, analytics)
• Authorities where required by law
• Other parties with your consent or at your direction

We do not sell your personal information.

International Transfers

If we transfer your personal data outside the UK/EEA, we will rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under 16.

Security and Retention

We take reasonable measures to protect your data, but no system is 100% secure. We retain personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law.

Your Rights

You have the following data protection rights:
• You have the right to request access, correction, or deletion of your personal data.
• You can object to our processing of your personal data or ask us to restrict processing of your personal data.
• You can withdraw your consent of our processing of your personal data at any time. This will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. Contact details for data protection authorities in the UK are available here.

To exercise these rights, you can write to us at hello@duacookies.com. We will respond to your request within 1 month in accordance with applicable law.

Please note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Complaints

If you have any queries or concerns about the processing of your information that is available with us, you can email us at hello@duacookies.com. We will address your concerns in accordance with applicable law. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

K&O Luggage Limited t/a Dua Cookies
183 Edgware Road, Colindale, London, NW9 6LP
Phone: 07424 556549
Email: hello@duacookies.com